In episode #210 of the Joy Joya Jewelry Marketing Podcast, I share what I personally love to get out of a customer experience. This is a followup to episode #207, when I talked to customer experience expert Paul Rutter all about how to delight your customers. I believe customer experience and marketing are intimately intertwined and that more jewelry brands should be focused on optimizing the two together.

I’ll be discussing:

• Why customer experience is such an important part of marketing
• Some things I personally love to get out of a customer experience
• And how you can start leveraging your customer experience for marketing

Check out the audio or video episodes below.