In episode #210 of the Joy Joya Jewelry Marketing Podcast, I share what I personally love to get out of a customer experience. This is a followup to episode #207, when I talked to customer experience expert Paul Rutter all about how to delight your customers. I believe customer experience and marketing are intimately intertwined and that more jewelry brands should be focused on optimizing the two together.
I’ll be discussing:
- Why customer experience is such an important part of marketing
- Some things I personally love to get out of a customer experience
- And how you can start leveraging your customer experience for marketing
Check out the audio or video episodes below.
