Marketing That Connects, Converts, and Keeps Customers Coming Back
If your marketing feels scattered or reactive, it’s hard to keep customers engaged - let alone loyal. We focus exclusively on email and SMS because they’re the most powerful tools to build relationships, grow revenue, and create customers who return again and again.
Tired of rushing last-minute campaigns that fall flat? We replace one-off efforts with thoughtful, scalable systems that respect your customer’s time, strengthen brand connection, and deliver measurable results.
What We Believe
Customers can tell when marketing is impersonal and forgettable. The best marketing is personal, purposeful, and built to last.
We’re not here for the trends. We’re here to help you build real, lasting relationships with your customers through clear, consistent communication and elevated brand experiences. We zoom out to see the big picture, then zoom in to make sure every detail—from your welcome email to your product page copy - supports the story you’re telling.
Our relationship-first philosophy is built on three pillars:
-
Define & Differentiate
If customers can’t see what makes you different, they’ll forget you. We uncover what makes your brand meaningful and help you communicate it clearly and consistently across your email + SMS channels.
-
Communicate With Care
Inbox competition is fierce. From campaigns to automations, we craft messaging that delivers real value so customers open, click, and keep engaging.
-
Build For Long-Term Growth
Even great emails can’t grow loyalty alone. We align your entire customer experience - from site to content - so every touchpoint works together to drive repeat sales.
Why Joy Joya?
Without a clear plan, marketing can feel like a guessing game - scattered campaigns, inconsistent results, and wasted time. We change that. With 10+ years of experience across luxury, lifestyle, and creative industries, we bring structure, strategy, and clarity to your email, SMS, and retention marketing. You’ll get more than execution - you’ll get collaboration, insight, and a plan you can trust.
Expert Execution Across Leading Platforms
Whether you're using Klaviyo, Mailchimp, or another platform, we bring deep expertise and certification-backed know-how to ensure your campaigns are built for results. We stay ahead of platform changes, so you don’t have to.
-
Why Partnering With a Klaviyo Expert is a Smart Move
If you’re only scratching the surface of what Klaviyo can do, you’re leaving money on the table. We help you unlock advanced segmentation, personalized automations, and optimization so every campaign drives measurable results.
-
Why Choose a Mailchimp-Certified Expert for Your Business
Mailchimp is powerful - but only if you know how to use it strategically. We apply certified expertise to make sure your campaigns reach the right audience, at the right time, with the right message.
Explore Our Services
Everything we do supports a powerful, high-performing email and SMS marketing ecosystem.
If your email and SMS aren’t driving the results you expect, it’s not about sending more messages - it’s about sending the right ones, at the right time, to the right people. We build the strategy, creative, and optimization systems that make every send meaningful, drive action, and grow your bottom line.
Whether you're starting from scratch or leveling up, our services are designed to amplify email and SMS results while staying true to your brand.
-
Email + SMS Marketing Optimization Audits
Learn MoreWhat it is: If you’re not sure why results are stalling, we dig in to find out. Our deep-dive audits analyze your email/SMS programs and ecommerce experience to uncover friction points, drop-offs, and missed opportunities.
Why it matters: You can’t fix what you can’t see. Our audits give you a clear, prioritized plan to focus your time and budget where it matters most. -
Email + SMS Strategy & Management
Learn MoreWhat it is: Customers need the right message at the right time to stay engaged. We plan, build, and manage flows and campaigns across both email and SMS - and keep optimizing to ensure they keep working harder for you.
Why it matters: These are your highest-ROI marketing channels - but only when they’re managed with precision and purpose. -
Creative That Converts
Learn MoreWhat it is: If your messages look good but don’t get clicks or conversions, the problem isn’t just design. We create copy, visuals, and A/B tests that balance brand voice with proven performance tactics.
Why it matters: A beautiful email or text is wasted if it doesn’t inspire action. We make sure yours do both. -
Lifecycle + Customer Journey Mapping
Learn MoreWhat it is: Many brands miss chances to connect at key moments. We map the entire customer journey - from welcome to winback - and build automation and segmentation to match.
Why it matters: When timing and relevance are right, your marketing works like a well-oiled machine, keeping customers engaged from day one. -
Conversion Support + Ecommerce Optimization
Learn MoreWhat it is: Even the best emails can’t convert if your site slows customers down. We review and optimize product pages, cart flows, and on-site messaging to remove friction and close the sale.
Why it matters: Every extra click or confusion point can cost you a customer. We make the buying process seamless. -
List Growth, List Health + Segmentation
Learn MoreWhat it is: Growth means nothing if you’re attracting the wrong people. We build and maintain clean, engaged lists using smart acquisition tactics, segmentation, and deliverability best practices.
Why it matters: A healthy, targeted list makes every email and SMS more effective, boosting engagement and conversions.
Book Your Free Email Performance Assessment
Uncover quick, high-impact opportunities hiding in your email + SMS strategy.