Refund policy

We want you to be completely satisfied with your purchase from Joy Joya! If you are not happy with your product order, please review our return policy below.

Return Eligibility

  • Physical product returns are accepted within 10 days of purchase.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Certain items, such as custom or personalized physical products, may not be eligible for return.

How to Initiate a Return

  1. Contact us to request a return authorization.
  2. Include your order number and reason for the return.
  3. Ship the item back using the provided instructions.

Refunds

  • Once your product return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed to the original payment method within 3 business days.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item.

Important Considerations

This policy applies only to physical product purchases. Services rendered are subject to specific client contracts, signed agreements, and statements of work.

Additionally, digital products and membership programs provided by Joy Joya Inc under the JoyDeck brand. have different terms of service, which can be reviewed at https://myjoydeck.com/terms/.

Contact Details

If you have any questions about our return policy, please contact us:

  • Company Name: Joy Joya Inc.
  • Mailing Address: 432 N. Jackson St., Glendale, CA 91206 USA
  • Email: hello [at] joyjoya [dot] com
  • Phone: ‪323.230.0752