Boutique digital marketing agency Joy Joya, specializing exclusively in the jewelry industry, is seeking a Part-Time Email Marketing Operations Specialist to join our growing, fully remote team.

Email marketing is the cornerstone of our agency’s services—it's the channel we’re most proud of and the one that consistently delivers the highest ROI for our clients. We’re looking for a proactive, detail-oriented specialist with strong Klaviyo skills to support the execution, optimization, and ongoing success of our clients’ email marketing programs.

This is a technical, operations-focused role that works behind the scenes to ensure our clients’ Klaviyo accounts are running smoothly. You’ll be responsible for building and maintaining flows/automations, managing segmentation, monitoring list health and deliverability, and analyzing KPIs to drive engagement and conversions.

While this is not a design role, you should have a strong understanding of email UX and design best practices, so you can QA campaigns, offer constructive feedback to our Email Designer, and ensure every email is optimized for performance, usability, and deliverability.

We’re looking for someone who’s proactive, always seeking opportunities to improve processes, enhance performance, and deliver outstanding results for our clients. You’ll work closely with our Creative Director, Email & Content Specialist, and Email Designer to ensure campaigns are executed flawlessly and continuously optimized for success.

This is a behind-the-scenes, execution-focused role ideal for someone who loves processes, QA, and data, and who thrives in a fast-paced agency environment with multiple brands.

This is a part-time W-2, fully remote position with flexible hours (after onboarding and training).

About Joy Joya

Joy Joya is a Los Angeles-based digital marketing agency exclusively serving jewelry brands. We help jewelry entrepreneurs grow their businesses through highly personalized, strategy-driven digital marketing. Our email marketing services are a cornerstone of our offerings, consistently delivering the best ROI for our clients and helping them create meaningful connections with their audiences. Learn more at joyjoya.com.

Key Responsibilities

• Build and manage email flows/automations and segmented campaigns in Klaviyo for multiple client accounts.
• Monitor and maintain list health and deliverability, including list cleaning, engagement tracking, and ensuring compliance with best practices (GDPR, CAN-SPAM, etc.).
• Track and analyze email KPIs (open rates, click-through rates, conversions, unsubscribes, bounces, etc.) and make data-driven recommendations to optimize performance.
• QA email templates for functionality, rendering, and user experience across devices and platforms, working closely with our Email Designer to resolve issues and ensure designs follow best practices for UX, accessibility, and engagement.
• Provide feedback and collaborate with our Email Designer, Creative Director, and Email & Content Specialist to ensure campaigns align with client goals and brand standards.
• Implement email strategies and flows using Klaviyo, ensuring timely and accurate execution.
• Optimize email delivery and inbox placement, regularly monitoring spam issues and sender reputation.
• Assist with coding emails and troubleshooting templates as needed, using HTML/CSS.
• Take a proactive approach to identifying opportunities for performance improvements, process efficiency, and client success.
• Stay informed about Klaviyo platform updates, email marketing best practices, and ecommerce trends to continuously improve results for our clients.

Requirements

• 3+ years of experience working in Klaviyo, including flows, segmentation, list management, and analytics.
• Strong understanding of email deliverability, list health management, and email compliance best practices (GDPR, CAN-SPAM, etc.).
• Working knowledge of HTML/CSS for email template troubleshooting and QA (no custom coding required, but enough to support fixes and optimization).
• Familiarity with email UX, mobile responsiveness, accessibility, and ability to provide feedback to designers on best practices.
• Strong analytical skills, with the ability to translate data into clear, actionable insights and recommend optimizations.
• A proactive mindset, with a focus on continuous improvement and delivering top-notch results for clients.
• Excellent communication skills to collaborate across teams and provide feedback in a constructive, solution-oriented way.
• Highly organized with the ability to manage multiple projects under tight deadlines in a fast-paced agency environment.
• Familiarity with Slack, Asana, and other collaboration tools.
• US-based, fully remote role.

Nice-to-Have

• Experience with jewelry, fashion, or luxury ecommerce brands.
• Familiarity with other ESPs (Klaviyo, Omnisend, MailerLite, Mailchimp, etc.).
• Working knowledge of Litmus or similar platform
• Working knowledge of Canva
• Shopify knowledge and ecommerce platform experience.

Benefits and Compensation

• Part-Time W-2 Employment
• $25/hour, 10-15 hours per week to start
• Flexible work schedule (after onboarding/training)
• Fully remote—work from anywhere in the US
• Work with fun, fashion-forward jewelry ecommerce brands
• Opportunity for growth as the role and agency evolve
• Collaborative, creative, and fast-moving agency culture